Supporting Millions of Customers with Cutting-Edge Wellness Solutions
Our Purpose
Golden Customer Care is the bridge between our corporate office, Golden Hippo, and our customers. Founded in 2010, our Customer Care experts provide personalized, comprehensive care to our customers all over the globe. This includes offering invaluable guidance, facilitating seamless transactions, and troubleshooting any issues to make sure our customers have an “A+ experience” every time.
While our team is mostly remote, we are united in our passion for delivering unparalleled service, and ensuring that every interaction with our health & wellness brands are nothing short of exceptional.
Along with supporting customers with our incredible health & wellness products, we’re 100% dedicated to creating and supporting a safe, collaborative, supportive, and creative workplace.
What We Do
We strive to help people live their best lives, by providing science-backed, top-of-the-line products and incredible customer support. Our product lines are as varied as they are unique, and range from doctor-formulated vitamins and supplements, to innovative skincare solutions, to nourishing pet foods.
Here are just a few brands we support.
Perks & Benefits
We offer a fun, supportive environment with plenty of opportunity to work as part of a fantastic, uplifting team. No matter what the day has in store, we’re committed to making each day at Golden Customer Care as fun and efficient as possible.
That starts with ensuring our employees have access to our award-winning health benefits. Our comprehensive coverage for employee-only health plans, flexible work arrangements, matching 401k, and an Employee Ownership Plan, ensures that our team members live fulfilling and healthy lives. But it doesn’t stop there, here’s an overview of what we offer…
The Golden Impact
Our Values & Competencies
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Integrity
We uphold the highest standards of honesty and trustworthiness, consistently doing what is right even when no one is watching.
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Mindful
We practice mindfulness in every interaction, listening with empathy and responding thoughtfully to ensure our customers and colleagues feel respected and valued.
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Passionate
We approach challenges with enthusiasm and celebrate successes, fostering an enjoyable work environment where people feel valued and motivated.
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Analytical
We use data and insights to understand
challenges, find solutions, and continually
improve our performance to better serve our customers. -
Collaborative
We embrace diverse backgrounds and work as one team to achieve shared goals and deliver exceptional customer
experiences. -
Transparent
We value openness and honesty in communication, fostering trust and
accountability by keeping everyone
informed and involved.
Employee Testimonials
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“Looking back at these 10 years with GCC, I’m extremely grateful for the growth opportunities I’ve had… Each year has presented me with unique challenges, enriching me with valuable experiences an insights.”
- Edith
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“What I love, and am very grateful for, is the career advancement/growth opportunities this company provides, as well as the culture of collaboration that Golden Customer Care thrives on.”
- Katrell
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“Everything has been great, and easy to understand. They also make it fun to be here. I enjoy engaging and learning about all the companies and products they work with. I plan on making a career here!”
- Anonymous Employee Review
Our Organization
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Golden Hippo is our headquarters, based in Woodland Hills, CA. Our teams at Golden Hippo build our family of brands from the ground up. That means, we do everything from creating brands and formulas to shooting and producing advertising content, to creating our own marketing materials in-house.
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Golden Bolt makes sure our life-changing formulas make it from our facilities in Memphis, TN and Chatsworth, CA, to the homes of our valued customers around the globe. Without our our team, it would be impossible to revolutionize the health and well being of our amazing customers.
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Golden Customer Care is the bridge between our offices and our customers. Customer Care experts provide personalized, comprehensive care to consumers all over the globe. This includes giving great advice, assisting with sales, and troubleshooting. Our Customer Care team is headquartered in Salt Lake City, UT but have a primarily remote workforce.
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Golden Pet Manufacturing is our newest entity located in Germantown, Wisconsin. Golden Pet manufactures best-in-class wellness products for some of the world’s most exciting pet care brands. They specialize in freeze-dried, pet food and treats.