OUR PURPOSE
We believe that a good life starts with wellness. Our mission is to bring wellness to as many people as possible — from our employees to the customers. We were founded in 2010 and from the beginning, we’ve operated on 3 core principles to help as many people as possible enjoy their best life.
WHO WE ARE
Golden Customer Care is the bridge between our offices and our customers. Customer Care experts provide personalized, comprehensive care to consumers all over the globe. This includes giving great advice, assisting with sales, and troubleshooting, to make sure our customers have an “A+ experience” every time.
Golden Customer Care runs out of 2 locations:
Chatsworth, CA, and Salt Lake City, UT.
Our Benefits
Here at Golden Customer Care, we work in a lively, laid back work environment with a fully stocked break room for our employees to use. We pride ourselves in our incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant, and inclusive culture of belonging where our employees feel respected and empowered. We also offer:
- Competitive Hourly Rate
- Medical, Dental, and Vision insurance for NO COST on employee-only plans; 75% of premium coverage when enrolling dependents
- Matching 401K plan
- Highly valuable employee stock ownership plan (ESOP)
- Virtual CrossFit classes with professional coaches
- Yoga and meditation breaks
- Casual, “no dress code” atmosphere and an open, inspiring office space
- Ongoing learning and development opportunities such as manager and employee development classes, mentorship program, and much more
- Regular celebrations and employee events
- Highly interactive work with a talented, diverse, passionate team
- Onsite/Covid-19 safe conditions
- UNLIMITED room for growth and results-based pay increases
TESTIMONIALS
“When I heard from the recruiter, I never suspected that things would work out, GCC appreciated my contribution and hired me on full-time after about 6 months. I have been with the company now for 2 years and just celebrated my anniversary and I have to tell you that change is constant and just when I feel like I know everything, I learn something new!
There are several upsides to working at GCC, the leadership is supportive and knowledgeable, their total compensation package is very good and when you consider the employer match and the work/life benefits that come with the position, I feel privileged to have been chosen to work with GCC, it is almost like a dream come true.
I definitely feel the work that we do benefits the world in a significant way, because our clients have amazing, top-notch products that bring good outcomes into the lives of people and their pets. It makes it easier to work towards a goal, when the work impacts lives in such a positive way.”
“This is the best call center in Utah. I have never worked at a better place. They have the best benefits I have ever seen, they pay for it all. I get free food all the time, they have the most bumping work Christmas party, it’s nuts. Other call centers say you’re not just a number, Golden shows it. They seem to be very picky with their hiring process. I had a lot of friends get turned down, but my friends asked them for feedback and the management provided excellent things for them to work on and they were able to get hired the next time around. 5 stars is not enough to show my appreciation.”
“I’ve been working at Golden Customer Care in Chatsworth,CA for 6 years and I love it. Through everything they have been the best company I’ve worked for. They take care of their employees the very best the can. Also, they strive to make our work place fun and exciting! Every company has their ups and downs but GCC definitely makes it their mission to make it a great place to work at. I enjoy the people I work with. During these hard times of Covid-19, they have made it possible for us to work from home and the transitioning has been easy. I’m beyond grateful to work for a company that takes care of their employees like GCC does.”
WHAT WE DO
We strive to help people live their best lives, by providing science-backed, top-of-the-line products and incredible customer support. Our product lines are as varied as they are unique, and range from doctor-formulated vitamins and supplements, to innovative skincare solutions, to holistic, nourishing pet foods. Here are just a few we are known for:
Build Trusted
Long-Term
Relationships
We service products that not only work –– they improve people’s lives. And we want everyone to benefit, so we strive to bring customers the highest quality, scientifically tested products at prices they can afford.
Provide “WOW” Support
From initial purchase to troubleshooting to building lasting relationships, we pride ourselves on our customer support. Our team is available 7 days a week to give customers the best experience possible.
Deliver Maximum Value
We want to create lifetime relationships with customers who have come to trust our products. By starting with incredible products and an amazing customer support team, we turn users into fans!
WORK HERE
What’s it like to work at Golden Customer Care? A career at Golden Customer Care is more than just a job. It’s the chance to make a real difference in the health and well-being of people all over the world.
Our energetic workspace offers a fun, supportive environment with plenty of opportunity to work as part of a fantastic, uplifting team. No matter what the day has in store, we’re committed to making each day at Golden Customer Care as fun and efficient as possible.
That starts with listening to our employees and giving plenty of opportunity to provide both face-to-face and anonymous feedback and to shape the way the workplace runs.
We also make sure our employees have the opportunity to really build camaraderie and trust as a team, whether they’re socializing over one of our company-provided snacks or monthly birthday lunches, hanging out at team building events, or spending time at our HUGE company holiday party.
Are you looking for a job where your work makes a difference? Click the links below to check out our current job openings. Don’t see anything that fits? Keep checking back — we update this page whenever a new position comes available.
OUR ORGANIZATION
Golden Hippo is our headquarters, based in Woodland Hills, CA. Our teams at Golden Hippo build our family of brands from the ground up. That means, we do everything from creating brands and formulas to shooting and producing advertising content, to creating our own marketing materials in-house.
Golden Bolt is part of our team that makes sure our life-changing formulas make it from our facilities in Memphis, TN and Chatsworth, CA, to the homes of our valued customers around the globe. Without our fulfillment experts at Golden Bolt, it would be impossible to revolutionize the health well being of our amazing customers.
Golden Customer Care is the bridge between our offices and our customers. Customer Care experts provide personalized, comprehensive care to consumers all over the globe. This includes giving great advice, assisting with sales, and troubleshooting, to make sure our customers have an “A+ experience” every time. Our Customer Care teams are based out of Chatsworth, CA and Salt Lake City, UT.